Help and Support Information

Support Contacts IMPORTANT EMAIL CHANGES 2018 Tela Site Map
EMail Server Settings Billing Contact & Information Internet Usage Policy
iPhone / iPad Email Settings Customer Privacy Policy Bulk Email Policy
EMail Troubleshooting Email Spam Filters  

Support Contacts
Support Contacts Support phone: 651-489-4340
M-F 8-5
Email: support@telapowered.com
General Email Information
Tela Email Settings
GENERAL EMAIL SETTINGS
Email Address (supplied by Tela Powered Services)
Username Use email address
Password (supplied by Tela Powered Services)
Webmail Access https://mail.tela.com/webmail or https://mail.tela.com/webmailpro
INCOMING SERVER SETTINGS
Protocol Choose IMAP or POP, depending on your needs.
IMAP is preferred for most situations.
Incoming Mail
POP/IMAP Mail Server
mail.tela.com
SPA (Secure Password Authentication) Must be OFF
SSL/TLS Set to ON or AUTO*
Incoming Server Ports Use program default ports:
IMAP with SSL/TLS: 993
POP with SSL/TLS: 995
OUTGOING SERVER SETTINGS
Outgoing SMTP Mail Server mail.tela.com
Outgoing Server Port Use secure ports 465 or 587
SMTP with SSL/TLS ON 465
SMTP with STARTTLS/AUTOTLS 587
SSL/TLS Set to ON or AUTO.
SSL/TLS ON is preferred as it enforces a secure connection. STARTTLS/AUTO is a compatible setting.
Outgoing Server requires authentication YES, use same username and password as incoming server.
Microsoft Outlook setup Step by step instructions for Microsoft Outlook 2016
iPhone/iPad email setup Step by step instructions for iPhone / iPad
Other Information
Internet Usage Policy Here is our Internet Usage Policy and Privacy Policy.
Spam Filter Information

Information on our Spam Filters

Bulk Mail Policy Please read our policies and procedures regarding bulk email. You must utilize these procedures or your bulk mail may not be accepted.

Please report difficulties to support@telapowered.com. Include a screen shot of the error message and of your settings.