iPhone Email configuration

Steps to add your Tela email account to iPhone / iPad.
Please follow all steps to insure correct operation.

1. Open the Settings App (gear icon on home screen)
2. Tap "Mail"
3. Tap "Accounts"
4. Tap "Add Account"
5. Tap "Other"
6. Tap "Add Mail Account"
7. Enter your name, email address & email password
8. Description can be your choice such as your email address
9. Tap "Next"
10. Select the blue IMAP button
11. Under "INCOMING MAIL SERVER" enter:
• host name: mail.tela.com
• user name: (same as your email address)
• password: (email password, should already be filled in)
12. Under "OUTGOING MAIL SERVER" enter:
• host name: mail.tela.com
• user name: (same as your email address)
• password: (email password, should already be filled in)

Note: These settings are Required despite the Optional designation.

13. Tap "Next". iPhone will verify your account settings. If you get an error message, please review your settings to make sure they are correct.
    
    NOTE: Please use http://tela.com/webmailpro to verify your email address and password if you are receiving an error. Refer to http://tela.com/help/#settings for additional settings and port numbers.
    
    
14. Tap "Save"
15. Tap the account description you set in step 7 to edit settings for this account
16. Tap your email address shown under IMAP and Account
17. Scroll down to "OUTGOING MAIL SERVER"
18. Tap "SMTP mail.tela.com >"
19. Tap "mail.tela.com On >" under PRIMARY SERVER
20. Verify these settings, making sure to set the Server Port to 587:
    • Host Name: mail.tela.com
    • User Name: (same as your email address)
    • password: (email password, should already be filled in)
    • Use SSL: ON
    • Authentication: Password
    • Server Port: 587
21. Tap "Done"
22. Tap "< Account" to go back one screen
23. Tap "Advanced" near the bottom of the screen to review advanced settings.
    If you are using IMAP mail (default), verify the following settings:
• Deleted messages: remove: (Set as desired).
• Use SSL: ON
• Authentication: Password
• IMAP Path Prefix: /
• Server Port: 993
  

If you are using POP mail verify that the "Delete from server" setting matches your needs.
If you are not sure, select "Never".
Make sure "Use SSL" is enabled.
The default Incoming Settings port numbers should not be altered.
The defaults are listed at http://tela.com/help/#settings
Tap the "< Account" at the top left to go back to the account settings.
24. Tap "Done"
25. Tap "Accounts" at the top to go back to email accounts
26. Tap "Settings" at the top to go back to general settings
27. Return to the home screen & open the Mail App
28. The new email account should be shown under "Mailboxes"
29. Tap the email account description you set in step 7 to enter the mailbox. You can access the inbox directly or all folders from this screen.
    If you receive an error message, please review ALL settings to make sure they are correct.