Outlook Email configuration
Steps to add your Tela email account to Microsoft Outlook 2016 (PC).
Please follow all steps to insure correct operation.
- Open Microsoft Outlook.
- Click Next on welcome screen.
- Click 'Yes' to connect to an email account, then click Next.
- Click the radio button 'Manual setup or additional server types' and click Next.
- Click the radio button 'POP or IMAP' and click Next.
- Fill in your name, email address, account type: IMAP.
- Fill in incoming mail server: mail.tela.com.
- Fill in outgoing mail server: mail.tela.com.
- Fill in logon information, user name: same as email address, password: use your email password
- Click 'remember password' checkbox and UNCHECK 'Require logon using Secure Password Authentication (SPA). Click More Settings button.
- On the Internet Email Settings panel, click the 'Outgoing Server' tab and click 'My outgoing server (SMTP) requires authentication' and 'Use same settings as my incoming mail server'.
- Click the 'advanced' tab and under Incoming server (IMAP), choose the type of encrypted connection: SSL/TLS. Verify that the Incoming server (IMAP) port number is 993.
- Under Outgoing server (SMTP), choose the type of encrypted connection: SSL/TLS. Change the outgoing server port number from 25 to 465.
NOTE: If SSL/TLS does not work for outgoing mail, try type of encrypted connection: STARTTLS and outgoing server port number 587. - Click OK button.
- Click Next Button.
- Account should be set up. Choose 'set up outlook mobile on my phone' as you wish. Click Finish.
- Use the 'Test Account Settings' button on the account settings panel to verify email settings.
To check SSL/TLS Settings in Outlook 2016:
- Open Microsoft Outlook.
- Click the 'File' menu at the top left, then click 'Info'.
- In the 'Account Information' Section, click 'Account Settings', then click 'Add and remove accounts or change existing connection settings.
- Click the 'Email' tab on the 'Account Settings' panel.
- Click the desired email account if more than one listed.
- Click the 'Change' menu item.
- Verify your name, email address,
account type: IMAP or POP,
incoming mail server: mail.tela.com
outgoing mail server: mail.tela.com
User name: (same as your email address)
Password: (should be filled in)
Require logon using Secure Password Authentication (SPA) should be OFF - Click 'More Settings'
- On the Internet Email Settings panel, click the 'Outgoing Server' tab and verify that 'My outgoing server (SMTP) requires authentication' and 'Use same settings as my incoming mail server' are checked.
- Click the 'advanced' tab and under Incoming server (IMAP), verify the type of encrypted connection: SSL/TLS. Verify that the Incoming server (IMAP) port number is 993. If you are using POP, the incoming server port number is 995.
- Under Outgoing server (SMTP), verify the type of encrypted connection: SSL/TLS. Change the outgoing server port number from 25 to 465.
NOTE: If SSL/TLS does not work for outgoing mail, try type of encrypted connection: STARTTLS and outgoing server port number 587. - Click OK button.
- Click Next Button. Settings will be verified. Click Close on Test account settings panel.
- If you get an error message regarding security settings or SSL/TLS, please review the SSL/TLS settings and port numbers. If you get an error message regarding your username or password, please review your username and password on the account settings panel.
- Click Finish.
- Click Close on the Account Settings panel.